1. Overview

Streemline AI Limited is a UK company providing operations automation, systems integration and applied AI services to businesses.

We work with organisations to identify manual, repetitive and error-prone processes, and to build systems that remove them.

These Terms apply to all visitors to our website and to all clients, and are supplemented by a separate written agreement for each engagement.

2. Services

Our services include, but are not limited to:

• Operations audits and process mapping

• Process automation and systems integration

• CRM configuration, data structuring and migration

• Reporting and data systems

• AI agents and conversational systems, including voice

Each engagement is governed by a separate written agreement setting out scope, deliverables, fees and timelines. Where those terms conflict with these Terms, the engagement agreement takes precedence.

3. Your responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information where reasonably requested

• Provide timely access to the systems, data and people needed to deliver the work

• Ensure you have the right to grant us access to any third-party systems or data involved

• Use our services only for lawful purposes

Delays in providing access or information may affect agreed timelines.

4. Intellectual property

Our website and materials. All content, branding, design and written materials on this website are the property of Streemline AI Limited or our licensors, and may not be reproduced or redistributed without written permission.

Work we deliver to you. On full payment, you own the configuration, workflows, automations and documentation built specifically for you, together with all of your own data. You may continue to operate, modify and maintain them, with or without us.

We retain ownership of our own methods, frameworks, templates, tooling and any general know-how developed before or during the engagement, and remain free to use these for other clients. Nothing in this clause gives us any rights over your data.

5. Fees and payment

Audits. Audits are provided for a fixed fee, agreed in writing before work begins and payable in advance. Where an audit is followed by an implementation project commissioned within 60 days, the audit fee is credited in full against that project.

Implementation projects. Projects are quoted at a fixed price, agreed before work begins. Payment is staged, with the schedule set out in your engagement agreement.

Ongoing support. Where ongoing support is agreed, it is billed monthly in arrears with no minimum term unless separately agreed in writing.

Late payment. We do not charge interest on late payments, but persistent delay may result in work being paused.

All fees are exclusive of VAT where applicable.

6. Confidentiality

We treat all personal, commercial and proprietary information shared with us in the course of our work as confidential. We will not disclose it to third parties without your consent, except where required by law.

We are happy to sign a non-disclosure agreement before discovery begins, and will work to your own information security policies where you have them.

We may reference our work with you publicly only with your prior written consent, and will never publish your commercial data, client information or financial figures.

7. Data protection

Where we process personal data on your behalf, we do so in accordance with UK data protection law, and under a separate data processing agreement where required.

Information you submit through our website contact form is used solely to respond to your enquiry. For details of what we collect, how long we keep it and how to request deletion, see our Privacy Policy.

8. Termination

Either party may terminate an engagement on written notice.

If you terminate before completion, you remain responsible for work completed and costs reasonably incurred up to that date. We will hand over all work completed and paid for.

We may suspend or terminate services in the event of a material breach of these Terms or of the engagement agreement.

9. Limitation of liability

We are not liable for indirect, incidental or consequential loss, including loss of profit, revenue or data, arising from the use of our services.

Our total liability in connection with an engagement is limited to the total fees paid by you for the services giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

10. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

11. Changes to these Terms

We may update these Terms from time to time. Changes take effect when published on this page. Changes do not alter the terms of an engagement agreement already signed.

12. Company details and contact

Streemline AI Limited Registered in England and Wales, company number: 16338298.
Registered office: Streemline AI Limited, 3rd Floor, 45 Albermarle Street, Mayfair, London, England, W1S 4JL.

Questions about these Terms: yusuf@streemline.ai